Terms


Once Placing an Order through us you have agreed and understood the following Terms of Service. If you have issues, complaints or queries with any aspect of your service before, during or after placing an order, then please contact us via email hello@asylumapparel.net

Prices and availability of goods are subject to change without notice.

Goods Information

Any explanation of the products we sell can be found on Store pages or design packages. Asylum Apparel will NOT be held responsible physical deformities of our products.

Any custom products (I.E Jerseys, Jackets, Hoodies etc..) that are purchased through us will have our logo added to them in locations to suit design. (Normally one on the front "Chest Area" and one on a left side "sleeve area", all of our products come with product approved logo from Jersey53 bottom right corner of the design) This can't be removed but can be changed to customer specific request.

Order Cancellation

We can only accept order cancellations before design phase has started, Once design phase has commenced, cancellations can no longer be accepted. Once design has been accepted and authorised by the customer to be used as official merchandise, we then can began the manufacturing of those designed products for customer order and use. Once an order has been placed and the manufacturing has begun, cancellation and refunds can't be authorised from this point on. If you wish to cancel the production of physical goods once the design process has been started, this will be accepted and only the production and delivery costs would be refunded as necessary.

Design only order, a cancellation requests are accepted and refunded up to our designers having begun work on your product or design package. Once a design is complete a refund is not authorised or permitted. If you want to be notified of design process via email or other communication platforms to discuss the process, please ask.

If you have ordered products without any design phase necessary, we would only accept a cancellation in the instance that an email is received at hello@asylumapparel.net prior to the order being changed to "Manufacturing in Progress". Once the status of your order has been changed to "Manufacturing in Progress", it will not be possible to cancel your order.

Returns / Refunds 

Due to the nature of the products offered (Custom products to personalised orders) we can only accepted products in post factory condition, (not worn or used) within 14 working days from dispatch. Asylum Apparel have the option to choose weather or not a refund is correct course of action.

Once product has arrived with us, we will inspect it for any of the following accepted defects:

- Custom Names or Player Alias differ from those provided at order stage
- Missing logo's or text from the approved design
- Major error in product printing
- Damaged in post factory delivery (Photographic evidence of the package damaged prior to opening will be required in this instance)

We do not accept returns / refunds for the following:

- Slight colour difference from the approved design (A colour on a monitor is not 100% accurate to what is printed)
- Minor white spots (Print error)
- Minor logo placement difference from the approved design
- Incorrect size ordered
- Products not arriving in time for specific events due to delays caused by our delivery courier.
- Products not arriving in time for specific events when an order is not made with sufficient time (As agreed by both parties).

If we accept responsibilities for damaged goods, we will reorder the specified item free of charge. Any orders which are damaged whiles in use, responsibility lies with the customer and not Asylum Apparel.

Payment 

We currently accept the following ONLY, if you wish to pay via PayPal which is 3rd party payment system you are able to do so, if you wish to pay via Direct Bank Transfer, please specify when ordering product or design package via email: hello@asylumapparel.net 

Our website currently accepts PayPal as a payment option.

No Personal information or details are held on our database, as we use PayPal as a 3rd party service. concerns of the privacy of your payment information then please click here to read PayPal Privacy Information.

Customs, Duties and Taxes 

The recipient of an international shipment may be subject to customs brokerage fees, import duties, and taxes after the shipment reaches the destination country. Additional charges are the responsibility of the recipient because we have no control over these government-imposed charges and cannot determine what they may be. Customs policies vary greatly among countries. Please contact your local customs office for information.

Shipping 

All products are dispatched from our factory within 5-6 weeks, once design, production and shipping are included together we aim to get your products to your door within 5-6 weeks. This may change due to demand or workload. If workload is high, we aim to get your products to you within 30 working days (Monday-Friday). Express delivery option we aim to have your product with you within 3-4 weeks, this includes production and shipping.

All Shipping costs will include the following, PayPal Service Charge when purchasing an order from Asylum Apparel also this includes postage from the Jersey53 factory to our United Kingdom store.

If you are not within the European Union or United Kingdom, This estimated time for delivery could be extended due to your location within the world. Please allow extra time for this before requesting information on your product.

Copyright and Trademark

The contents of these pages are the copyright trademark or registered trademark of Asylum Apparel or their respective owners. Images, designs, logos, photographs, text written and other materials are not to be used by any third party sources unless otherwise agreed upon by Asylum Apparel.

Liability 

  • Asylum Apparel will attempt to make sure that all information on their pages are up to date and accurate. Is some cases our information could be out of date and inaccurate Any errors or out of date information will be corrected as quick as possible.
  • Asylum Apparel will NOT take responsibility that the website may or may not be free from infections for any virus's or Trojans within the online store(s) (anything that can have a destructive output purpose) 
  • Asylum Apparel will NOT take responsibility for any skin or irritation which maybe course by our products or apparel

This Liability section applies only to the extent permitted by law.

Complaints

All feedback is taken seriously when coming to complains, and we aim to deal with ALL complains fast and effectively as possible. If you have any complains regarding products, apparel, customer service or other, please email us hello@asylumapparel.net 

If you have any complains regarding Sales, Orders or Delivery please email us hello@asylumapparel.net. We will try our upmost to deal with the issue in house, if any delivery issue(s) are deemed to be your fault, Asylum Apparel will NOT take responsibility. 


Terms of service was last updated on 28th September 2019 @ 09.11 BST